How do I select the exact Cuddle Friends design(s) I want?
When the campaign ends, you will receive a survey/ questionnaire that will collect things like your address, shipping fees, and most importantly, ask which designs you would like to adopt! Any designs unlocked through stretch goals will also be available to select.
Last updated: March 31, 2026 12:25
How do I qualify for the cross-collab enamel pins?
Back this campaign and the “Snug-Alongs: Series 3” campaign before both campaigns end to qualify for our special cross-collab enamel pins. Note, group/cross-collab incentives will be offered only during live campaigns (not to pre-order store backers).
Last updated: April 07, 2026 17:06
Can I cancel my order?
No, I’m sorry! All funds are being used for production. We will only honor refunds if you do not approve of any unfinished prototypes.
Last updated: June 04, 2026 09:52
I am a Patreon but couldn't switch to the Patreon tier during the campaign. Can I still qualify for the Patreon exclusive Cuddle Friends design?
Yes! Please message me through Patreon so you can prove you are a current Patreon member. Be sure to include the email used to back this campaign in the message body. I will switch you to a Patreon version of your tier, where you can select the Patreon-exclusive design.
Last updated: June 04, 2026 09:43
My card was charged but I want to make change one of my plush toys still before the fulfillment deadline! Is that possible?
YES! Please message us with which plush toy you want to swap out for another.
Last updated: June 04, 2026 09:52
Current Estimated Lock Order Date: July 2026
Current Estimated Shipping Date: December 2026
Last Updated At: 06/04/26What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.